- HOSPITALITY ADVISORY · IRELAND
I look at your business the way a guest does first. Then I fix the rest
Practical, hands-on support for restaurant, café & hotel owners who want their business running the way they always imagined it. Seventeen years on the floor taught me that. No conference table ever could.
- A Quick Hello
Before Anything, Hear it from me
Just a couple of minutes. Watch it on your lunch break, or, let’s be honest, at 3am when everyone else is asleep and you’re still thinking about the business.
- Who I Work With
Different business, same reason. Something isn’t working, and they know it. They want an honest opinion before it costs them guests, staff or profit
Restaurants
From busy independents to multi-site groups, I sort service consistency, kitchen-to-floor handoffs and team culture, from the ground up.
Cafés
Fast-paced, high-footfall operations where every order matters. Standards and speed working together, not against each other.
Hotels & Hospitality Groups
Housekeeping, front desk, food and beverage, all handing the guest experience to each other, dozens of times a day. It only works if every handover lands right.
- ABOUT
Genuine Hospitality Experience, Not a Consultancy Playbook
I didn’t start in a boardroom. I started on the floor, in Ireland, in busy venues on a Friday night when everything that could go wrong did. Difficult services, long shifts, teams on their best days and their worst, long before I ever called myself an advisor.
Along the way, I picked up some awards. I’m grateful for every one of them. But what stayed with me was simpler than any trophy: the businesses that get hospitality right look after their people first & their guest experience second, in that order, every single day. Everything else follows.
‘I don’t bring a framework to your business; I bring a practised eye, an honest conversation and enough experience to know what’s actually worth fixing first’
THA is built on one thing: 17+ years of hands-on hospitality leadership in Ireland, learned in real services, not seminars. No generic playbooks, no corporate jargon, just a straightforward way of looking at your business and putting right what matters most.
A Little Recognition Along the Way
Best Restaurant Manager — Dublin Asian Restaurant Awards, 2023 · 2024 · 2025
Shortlisted — Irish Restaurant Awards, 2020 · 2024
Featured — TheTaste.ie, on leadership & guest experience, 2024
Best Manager — Dublin RAI Awards, 2018
Host of the Year — Food & Wine Magazine, 2018
Shortlisted — Irish Restaurant Awards, 2020 · 2024
Featured — TheTaste.ie, on leadership & guest experience, 2024
Best Manager — Dublin RAI Awards, 2018
Host of the Year — Food & Wine Magazine, 2018
- The THA Method
Hear it from me directly, before we
ever speak
Before I look at rotas, systems or SOPs, I want to understand one thing: what should the person walking through your door actually feel? Once that’s clear, everything else the people, the leadership, the standards, the improvements gets built around that answer.
Step 01
Guest Experience
Define what the guest should feel, from the first minute to the last before touching anything else.
Step 01
Guest Experience
Define what the guest should feel, from the first minute to the last before touching anything else.
Step 01
Guest Experience
Define what the guest should feel, from the first minute to the last before touching anything else.
Step 01
Guest Experience
Define what the guest should feel, from the first minute to the last before touching anything else.
One way of thinking. Four steps. Every site, every service, every time.
- How We Help
This isn't a List of Services. It's a Way to Solve What's Actually Holding You Back
A Fresh Pair of Eyes
Hospitality Assessment
‘I spend time in your business; I watch how it really runs, and give you an honest, experienced view of what’s working, what isn’t and what to fix first.’
A Fresh Pair of Eyes
Performance Programme
‘An 8–12 week period working alongside your team to put the right habits, standards and structure in place, not just a report on a shelf.’
A Fresh Pair of Eyes
Ongoing Partnership
‘Regular check-ins and honest guidance as your business grows, so the standards you’ve built don’t quietly slip once the next busy season hits.’
- A short welcome message is coming soon . I'm planning a brief video introduction so you can get a feel for how I work before we speak. This space is reserved for it.